FAQ

We work directly with the manufacturers or authorized channels of ACE, DESTACO, LAMP, HAHN, BLICKLE, KMC, ELMO, AOK and other brands. All products come with original warranty and traceable sourcing.

We serve industrial automation, robotics, semiconductor and inspection equipment, medical devices, new energy, material handling and sports equipment - providing damping, transmission, casters & material handling, servo drive and thermal management components.

Add the items to your inquiry cart on each product page and submit them together, or leave a message via the contact form. We will reply with a formal quotation within one business day.

Yes. Regular items are available in small trial quantities, and free test samples are available for many brands. Please state your requirements when requesting a quotation.

In-stock items usually ship within 3-5 business days; made-to-order and customized items typically take 2-6 weeks depending on the brand and production schedule. We confirm the exact date with every quotation.

Yes. Several brands offer customization based on drawings and working conditions - BLICKLE caster customization, HAHN gas spring configurations, FULLING voltage variants and more. Send us your technical requirements.

We ship worldwide via major couriers and freight forwarders. Standard packaging is included; special protection requirements should be noted when ordering.

All products follow the original manufacturer warranty policy. For quality issues, provide site photos and working condition details and we will coordinate inspection, replacement or repair with the factory.

Yes. Send us your working conditions (load, speed, stroke, ambient temperature, etc.) and our engineers will recommend suitable models free of charge, with sample testing available when needed.

Datasheets are available on many product pages. CAD drawings, STEP/IGES 3D models and installation instructions are available on request through our sales engineers.